New Email Phishing Scam Targets Amazon Shoppers


Beware if you get an email with the subject line: “”Your order cannot be shipped.”

Be wary of emails you receive that appear to be from Amazon.

Scammers are attempting to steal personal and financial information by impersonating Amazon in emails, AARP warns.

The subject line of these emails reads, “Your order cannot be shipped.” The email body states there was a problem processing your order and “you will not be able to access your account or place orders with us until we confirm your information.”

The email also directs you to click on a link that will take you to what appears to be an Amazon web page but is not. There, you are asked to provide your name, address, phone number and credit card info — all the details a scammer would need to use your credit card to make fraudulent purchases.

If you enter that info, you are then redirected to Amazon’s actual website, further leading you to believe you provided that info to Amazon rather than a scammer.

The FTC advises: (U.S. Federal Trade Commission)

Don’t reply to the email, text, or pop-up messages that ask for your personal or financial information. Don’t click on links within them either — even if the message seems to be from an organization you trust. It isn’t. Legitimate businesses don’t ask you to send sensitive information through insecure channels.

Amazon advises its customers similarly.

The e-commerce giant also notes that suspicious emails that are not from often contain:

  • Forged email addresses to make it look like the email is coming from If the “from” line of an email contains an Internet Service Provider (ISP) other than, the email is fraudulent.
  • An order confirmation for an item you didn’t purchase or an attachment to an order confirmation. If you receive such an email, you should log in to your Amazon account and go to the “Your Orders” page to see if there is an order that matches the details in the email. If it doesn’t match an order, the email isn’t from Amazon.
  • Requests to update your payment information. If you receive such an email, you should go to the “Your Account” page and click “Manage Payment Options” in the “Payments” section. If you aren’t prompted to update your payment method on that screen, the email isn’t from Amazon.



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